Effective Date: February 11th, 2026 Company: Handled Calls LLC Address: 901 Farnam Street, Apt 360, Omaha, NE 68102 Contact: hello@handledcalls.com
Terms of Service
Acceptance of Terms
By accessing or using Handled’s websites, web application, and any related services (collectively, the “Service”), you agree to these Terms of Service (“Terms”). If you are using the Service on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.
The Service
Handled provides tools for service businesses to:
receive and process calls via call forwarding and/or number provisioning
transcribe and summarize voicemails and call interactions
send and receive SMS/text messages related to booked jobs and customer service communications
store lead details (e.g., name, address/service location, job issue, urgency)
provide scheduling/calendar functionality
provide logs and summaries of communications
organize callbacks and draft suggested communications for review and use by the business user
No emergency services. Handled is not a 911 or emergency service and should not be used for emergencies.
Eligibility
You must be at least 18 years old to use the Service.
Accounts & Security
You are responsible for:
maintaining the confidentiality of your account credentials
all activity under your account
promptly notifying us of any unauthorized use or security breach related to your account
Messaging, Phone, and Customer Consent
5.1 Your Responsibility for Consent and Compliance
You (the business user) are responsible for ensuring you have the right and consent to communicate with your customers and prospects by phone and text, including any automated or AI-assisted service-related texts sent through the Service, and for complying with all applicable laws, regulations, carrier requirements, and messaging provider policies.
5.2 STOP/Opt-Out
Handled supports common opt-out keywords (e.g., STOP). When a recipient opts out, you agree you will not attempt to override, circumvent, or ignore the opt-out. You are responsible for honoring opt-outs and revocations of consent as required by applicable law.
5.3 Wrong Numbers / Reassigned Numbers
You are responsible for maintaining accurate customer contact information and handling wrong-number, landline, or reassigned-number issues.
5.4 Call Recording
Handled currently does not record live calls. The Service may generate transcripts, summaries, notes, and other records of call interactions, including records relating to customer consent where available. If we add optional call recording in the future, we will update these Terms and require appropriate notice and consent mechanisms where applicable.
The Service is intended to support non-promotional customer communications related to booked jobs and customer service operations, including appointment confirmations, scheduling reminders, service updates, and, where the business user chooses and has obtained the necessary consent, a post-service feedback or review request.
You are solely responsible for obtaining any consent required to send such messages. Consent may be obtained by you during a customer phone call, booking interaction, form submission, text conversation, or other customer interaction, provided that your consent flow and disclosures comply with applicable law, regulations, carrier requirements, and messaging provider policies.
Where consent is collected during a call or similar interaction, Handled may store a time-stamped transcript, summary, note, or other record of the consent interaction, together with related metadata such as phone number, date/time, business identity, script version, and associated job or booking information, as part of the Service. You acknowledge that such records may be used by you as part of your internal consent records, but you remain solely responsible for determining whether your consent collection and recordkeeping practices are legally sufficient for your use of the Service.
You agree that any messages sent through the Service will be limited to the scope for which consent was obtained. Without limiting your responsibilities under these Terms, you should not use the Service to send promotional, telemarketing, or unrelated re-engagement messages unless you have obtained any additional consent required by law.
The first text message in a service-related messaging flow should, where required or appropriate, identify the business sender and provide opt-out instructions, including notice that the recipient may reply STOP to opt out. Message frequency may vary. Message and data rates may apply.
Subscription, Trials, Billing, and Cancellation
6.1 Plans and Billing
The Service is offered on a subscription basis. Prices, plan limits, and features are described on our website or in-app at the time you subscribe.
6.2 Free Trial (Card Required)
Your subscription may begin with a 14-day free trial and requires a valid payment method to start. You will not be charged until the trial ends unless you end the trial early and choose to begin paid service.
6.3 Automatic Renewal
Unless you cancel before the end of your trial or billing period, your subscription will automatically renew and we will charge your payment method on a recurring basis.
6.4 Cancellation
You can cancel your subscription in-app (or by emailing hello@handledcalls.com if you cannot access your account). Cancellation stops future renewals. Unless otherwise stated at checkout, you will retain access through the end of the current paid period.
6.5 Satisfaction Guarantee (First Month)
If you are not satisfied during your first paid month, contact us at hello@handledcalls.com within that first paid month and we will provide a refund for the first month’s subscription fee (excluding usage charges and third-party fees, if any), subject to reasonable abuse prevention (for example, one guarantee refund per account).
6.6 Usage Charges and Third-Party Fees
Certain features may incur usage-based charges (e.g., AI voice handling, messaging, or communications usage charges). Any such charges will be disclosed in your plan details or in-app before you incur them. Carrier fees and telecom surcharges may apply where permitted. Handled does not sell telephone service. Communications are delivered via third-party providers, and Handled’s fees are for platform features and communication handling.
6.7 Taxes
You are responsible for any applicable taxes.
6.8 Billing Disclosures and Consent Records
We may present subscription terms at checkout (including price, billing frequency, trial end date, and cancellation instructions) and may maintain records of your plan selection, the disclosures shown, and your consent to recurring charges.
The Service may also allow you to store or access records related to customer communications and consent interactions, including transcripts, summaries, message logs, opt-in records, and opt-out records, for your operational and compliance use. You remain responsible for determining whether such records are sufficient for your legal and compliance obligations.
6.9 Changes to Pricing or Plans
We may change pricing, plan structures, or included features from time to time. If a change affects your subscription, we will provide advance notice (for example, in-app or by email) and the change will apply at your next renewal unless otherwise stated.
Acceptable Use
You agree not to:
use the Service for unlawful, harmful, or deceptive activities
send spam or unauthorized marketing messages
use the Service to send promotional or telemarketing text messages without any consent required by applicable law
interfere with or disrupt the Service
attempt to access systems or data you are not authorized to access
reverse engineer, scrape, or misuse the Service
Your Content and Customer Data
8.1 Customer Data
You (or your customers) may provide content such as message text, contact details, job notes, voicemail transcripts, call transcripts, consent interaction records, and calendar data (“Customer Data”). You retain ownership of Customer Data.
8.2 License to Operate the Service
You grant Handled a limited license to host, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Service (including reliability, debugging, and feature improvements consistent with our Privacy Policy).
8.3 You Represent You Have Rights
You represent that you have the necessary rights and permissions to provide Customer Data to Handled and to use it as intended, including any rights and permissions needed for Handled to process transcripts, message logs, consent records, and related customer communications data on your behalf.
8.4 Customer Data Retention and Deletion
We retain Customer Data for as long as your subscription remains active and for thirty (30) days after your subscription ends, to allow you to export or transition your information. After that period, we may delete or de-identify Customer Data.
We may retain limited information longer where required or permitted by law, or as reasonably necessary to prevent fraud or abuse, resolve disputes, enforce agreements, maintain security, or preserve limited records relating to billing, opt-outs, or compliance events, and certain data may persist for a limited period in backups subject to routine deletion cycles.
AI Features
The Service uses AI to generate summaries, suggested actions, translations, message drafts, and service-related communication assistance. AI output may be inaccurate or incomplete. You are responsible for reviewing outputs and approving actions where appropriate, and for your business decisions based on the Service. The Service does not provide legal, financial, or professional advice.
Third-Party Services
Handled relies on third-party providers (for example, communications, hosting, analytics, payments, and AI processing). Examples may include Twilio (communications), Stripe (payments), Railway (cloud hosting/infrastructure), and Claude by Anthropic (AI processing). Third-party services may have their own terms. We are not responsible for third-party systems outside our control.
Intellectual Property
Handled and its licensors own the Service, software, documentation, and all related intellectual property. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription.
Suspension / Termination
We may suspend or terminate your access to the Service if:
your payment is past due
you materially breach these Terms
your use creates a security risk, violates law, violates carrier requirements, or harms the Service
Where reasonable, we will provide notice and an opportunity to cure. Upon termination, your right to use the Service ends, and you remain responsible for any charges incurred before termination.
Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that the Service will be uninterrupted, error-free, or that it will increase revenue, bookings, reviews, or close rates.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HANDLED WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. HANDLED’S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO HANDLED IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Indemnification
You agree to indemnify and hold harmless Handled from claims arising out of your use of the Service, your Customer Data, your communications with customers/prospects, your consent collection practices, or your violation of law or these Terms.
Arbitration and Class Action Waiver
16.1 Mandatory Arbitration
You and Handled agree to resolve any dispute arising out of or relating to these Terms or the Service through binding arbitration, except for claims that may be brought in small claims court.
16.2 Arbitration Provider; Rules; Location
The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules (including the AAA Consumer Arbitration Rules where applicable). Unless you and Handled agree otherwise, arbitration will take place in Douglas County, Nebraska, or by video/telephone if either party requests remote arbitration.
16.3 Fees
Payment of arbitration fees will be governed by the AAA rules and applicable law. Each party will bear its own attorneys’ fees unless the arbitrator awards fees under applicable law.
16.4 No Class Actions
You and Handled agree to bring claims only on an individual basis and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding.
16.5 Injunctive Relief
Either party may seek injunctive relief in court for misuse of intellectual property or unauthorized access, and for other urgent equitable relief.
16.6 Opt-Out (Optional)
If you prefer, you may opt out of arbitration by emailing hello@handledcalls.com within 30 days of first accepting these Terms with the subject line “Arbitration Opt-Out” and your account email. Opting out will not affect any other parts of these Terms.
Governing Law
These Terms are governed by the laws of the State of Nebraska, without regard to conflict-of-law rules. For disputes not subject to arbitration, venue will be in Douglas County, Nebraska.
Changes to Terms
We may update these Terms from time to time. If changes are material, we will provide notice (e.g., in-app or by email). Continued use after the effective date means you accept the updated Terms.
Miscellaneous
If any provision is found unenforceable, the remaining provisions will remain in effect. These Terms and any policies referenced (including the Privacy Policy) form the entire agreement regarding the Service and supersede prior agreements on the same subject.
This Data Processing Addendum (“DPA”) is incorporated into and forms part of the Handled Calls LLC Terms of Service and/or applicable subscription agreement (the “Agreement”) between Handled Calls LLC (“Handled,” “Processor,” “Service Provider”) and the customer entity using the Service (the “Customer,” “Controller,” “Business User”). If there is a conflict between this DPA and the Agreement regarding processing of personal data, this DPA controls.
Roles
Customer is the Controller of End Customer personal data that Customer submits to, or processes through, the Service (“Customer Data”).
Handled is the Processor that processes Customer Data only to provide the Service and as described in the Agreement and this DPA.
Scope of Processing
Handled will process Customer Data only:
to provide, maintain, and secure the Service
to process communications routed through the Service (e.g., voicemail transcription/summaries, service-related SMS delivery and logging, scheduling, translation, reporting, and consent-related interaction records)
to provide support and troubleshoot
to comply with applicable law
Handled will not sell Customer Data.
Customer Instructions
Customer instructs Handled to process Customer Data as necessary to provide the Service under the Agreement and as configured by Customer in the Service.
Customer is responsible for ensuring it has all required rights, permissions, and consents to collect and provide Customer Data to Handled, including consent to contact End Customers via phone/text, consent for appointment confirmations, service updates, and any post-service review requests where applicable, and maintenance of any consent, opt-in, transcript, opt-out, or revocation records required for Customer’s compliance obligations.
Confidentiality
Handled will ensure that personnel authorized to process Customer Data are bound by confidentiality obligations consistent with this DPA.
Security Measures
Handled will implement and maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction, including:
access controls and least-privilege access
encryption in transit (and where appropriate, at rest)
logging/monitoring appropriate for a SaaS product
secure software development and vulnerability management
vendor management for subprocessors
Subprocessors
Customer authorizes Handled to use subprocessors to help provide the Service. Handled will:
require subprocessors to protect Customer Data with obligations at least as protective as this DPA
remain responsible for subprocessors’ performance under this DPA
Current subprocessors (high-level):
Communications (call/SMS routing): Twilio
Payments: Stripe
AI processing (summaries/translation/parsing): Claude by Anthropic
Hosting/Infrastructure: Railway (United States)
Handled may update its subprocessor list over time.
Data Retention & Deletion
Retention. Handled will retain Customer Data for the duration of Customer’s active subscription and for thirty (30) days after termination or expiration of the subscription (the “Retention Period”).
Deletion/De-identification. After the Retention Period, Handled will delete or de-identify Customer Data within a reasonable time, unless:
applicable law requires or permits longer retention
retention is reasonably necessary for security, fraud prevention, dispute resolution, enforcement of agreements, or preservation of limited compliance-related records
Customer export responsibility. Customer is responsible for exporting any Customer Data it wishes to retain prior to the end of the Retention Period.
Backups. Customer Data may persist for a limited period in backups or disaster recovery systems; such data will remain protected in accordance with this DPA and deleted pursuant to routine backup retention cycles.
No Training on Customer Data
Handled does not use Customer Data to train public or general AI models.
Incident / Breach Notification
Handled will notify Customer without undue delay after becoming aware of a confirmed security incident involving Customer Data and will provide information reasonably necessary for Customer to meet its obligations (to the extent Handled has it), including the nature of the incident, affected data types, and remediation steps taken or planned.
Audits and Information Requests
Upon reasonable written request, Handled will provide Customer with reasonable information about Handled’s security and privacy controls (for example, a security overview or summary of controls). Formal on-site audits are not included in this DPA-Lite; if needed for larger customers, the parties may negotiate an enterprise DPA.
Legal Requests
If Handled receives a legally binding request for Customer Data (e.g., subpoena), Handled will (to the extent permitted by law) notify Customer and provide reasonable cooperation.
Governing Law
This DPA is governed by the governing law and venue clauses in the Agreement (Nebraska; Douglas County), except to the extent overridden by applicable privacy law.
Appendix A — Processing Details
Subject matter: communications intake, lead capture, callback organization, scheduling, service-related messaging, consent recordkeeping support, and reporting for service businesses
Duration: term of the Agreement + thirty (30) days
Nature & purpose: route calls/SMS, transcribe voicemails and call interactions, summarize content, send/receive service-related SMS, schedule appointments, store lead data and logs, store consent-related interaction records, and provide reporting and activity summaries
Categories of data subjects: Customer’s end customers/prospects; Customer’s users/admins
Categories of personal data: names, phone numbers, addresses/service location, job details/notes, message content, voicemail transcripts and summaries, call transcripts and summaries, scheduling details, consent interaction records, and metadata (timestamps/delivery status)