Privacy Policy - Handled Calls LLC

Effective Date: February 11th, 2026
Company: Handled Calls LLC
Address: 901 Farnam Street, Apt 360, Omaha, NE 68102
Contact: hello@handledcalls.com


Privacy Policy

  1. Overview
    This Privacy Policy explains how Handled Calls collects, uses, shares, and retains personal information when you use our website and web application (the “Service”).

  2. Who This Applies To
    Business Users: our customers and their team members who use Handled Calls.
    End Customers (Your Customers): people who call/text your business and whose information may be processed by Handled on your behalf.

In many cases, Handled Calls acts as a service provider/processor for End Customer data, while the Business User controls that data.

  1. Information We Collect

3.1 Information You Provide (Business Users)
Account info: name, email, phone number, business name
Billing info: payment method details (processed by Stripe; we do not store full card numbers)
Settings: business hours, templates, service area, scheduling preferences
Contacts you upload or sync (if enabled)

3.2 Information We Collect Through Use of the Service
Communications metadata: phone numbers, timestamps, message status, delivery status
Message content: inbound/outbound SMS and in-app messages
Voicemail transcripts and AI summaries
Lead details: customer name, address/service location, job type, urgency, notes
Calendar/scheduling data (appointments and availability)
Logs and activity metrics (e.g., actions taken, session info)

3.3 Information From Integrations and Providers
Telephony/SMS data from communications providers (e.g., Twilio)
Payment/subscription status from payment processors (e.g., Stripe)
AI processing inputs/outputs from AI providers (summaries, translations, suggested replies)

  1. How We Use Information
    We use information to:
    Provide and operate the Service (transcription, summaries, messaging, scheduling)
    Improve reliability, quality, and performance
    Provide customer support
    Process payments and manage subscriptions
    Prevent fraud, spam, and abuse (including spam call/message handling)
    Send service communications (billing notices, trial reminders, product updates)

  2. How We Share Information
    We may share personal information with:
    Service providers that help us run the Service (communications, hosting, analytics, customer support tooling)
    Payment processors (e.g., Stripe) to process subscriptions
    Communications providers (e.g., Twilio) to deliver calls/texts and related metadata
    AI providers (e.g., Claude by Anthropic) to generate summaries, translations, and suggested replies
    Legal/Compliance when required by law, subpoena, or to protect rights and safety
    Business Users (you) — End Customer communications and lead details are made available to the business receiving those calls/texts

    SMS Privacy / Mobile Opt-In Data. No mobile information, text messaging originator opt-in data, or consent information will be shared with or sold to third parties, affiliates, or lead generators for marketing or promotional purposes. We may share such information only with subcontractors and service providers that support our messaging and business operations (such as communications providers and platform infrastructure), and only as necessary to provide the Service.

We do not sell personal information.

5.1 Subprocessors (High-Level)
Handled uses vetted subprocessors to deliver the Service. As of the Effective Date, subprocessors may include:
Twilio (communications routing and SMS delivery)
Stripe (payments)
Claude by Anthropic (AI summaries, translation, and message drafting)
Railway (cloud hosting / infrastructure)
Notification providers (where applicable)

We require subprocessors to protect personal information consistent with this Policy.

  1. AI and Model Training
    We do not use Customer Data to train public or general AI models. We use data only to provide the Service and improve product quality (e.g., reliability, debugging, and feature improvements) consistent with this Policy.

  2. Data Retention
    We retain personal information and Customer Data for as long as a Business User’s subscription remains active and for thirty (30) days after the subscription ends, to allow account closure processing and data export/transition. After the retention period, we delete or de-identify information in accordance with our standard practices.

We may retain certain information for longer if required or permitted by law or for legitimate business purposes, such as:
complying with legal, tax, and accounting obligations
preventing fraud, abuse, or security incidents
resolving disputes
enforcing agreements

Backups: Some information may persist for a limited period in backups or disaster recovery systems. We protect backup data and delete it according to routine backup retention cycles.

  1. Deletion and Account Controls
    Business Users can request deletion of their account and associated data. We will delete or de-identify data, subject to:
    legal obligations
    security and fraud prevention
    limited backups (which are deleted on a rolling schedule)

To request deletion, contact hello@handledcalls.com.

  1. Security
    We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure; we cannot guarantee absolute security.

  2. Data Location
    The Service is intended for U.S. businesses. We store and process information in the United States, including on infrastructure provided by Railway and other vendors supporting the Service.

  3. Cookies and Analytics (Website)
    We may use cookies or similar technologies to operate our website, remember preferences, and understand usage. You can control cookies through your browser settings.

  4. Children’s Privacy
    The Service is not intended for children under 13, and we do not knowingly collect information from children.

  5. Your Rights and Choices
    Depending on where you live, you may have rights to access, correct, delete, or object to certain processing. To submit a privacy request email: hello@handledcalls.com.

End Customers: If you are an End Customer of one of our Business Users, please direct your privacy requests to that business. We process End Customer data on their behalf and may need them to authorize deletion or access.

  1. Changes to This Policy
    We may update this Privacy Policy. If changes are material, we will provide notice (e.g., email or in-app). The effective date will reflect the latest version.

  2. Contact
    Handled Calls LLC
    901 Farnam Street, Apt 360, Omaha, NE 68102
    hello@handledcalls.com

    712-308-6719