What is Handled Calls? Handled Calls is an AI receptionist for home service businesses. It helps you capture new customers when you cannot answer the phone by answering calls, gathering job details, attempting to book on the call, giving you a clean summary, and organizing missed opportunities for fast manual callbacks.
Who is Handled Calls built for? Handled Calls is built for home service businesses such as plumbers, HVAC companies, electricians, and similar trades that need a faster, more professional way to handle inbound calls without adding bloated software.
What makes Handled Calls different? Handled Calls is designed to be easy to learn, fast to set up, and simple to trust. It is built for real-world operators who want something they can get running themselves quickly, use without a long training process, and grow over time with month-to-month add-ons.
Calls, Booking, and Workflow
How does Handled Calls work? When a customer calls and you do not answer, Handled Calls can answer after a set number of rings. We generally recommend answering after a few rings, such as 3, during business hours and answering immediately outside business hours. Handled Calls gathers the important details, attempts to book the job while the caller is on the line, and gives you a clean summary with prioritized callbacks for anything that still needs attention.
What information does Handled Calls collect from callers? Handled Calls can capture the customer’s name, address or service location, issue, urgency, and other key job details so you can quickly understand what came in and what to do next.
Can Handled Calls book jobs? Yes. Handled Calls can suggest available booking times based on your calendar and attempt to book the job while the caller is on the line.
What happens if the caller does not book right away? Missed opportunities are prioritized inside the app so the business owner or team can follow up.
Can I see every conversation? Yes. Handled Calls keeps a full conversation log and provides short, clear summaries so you can quickly see what happened and what needs action.
Does Handled Calls sound like a robot? Handled Calls is designed to sound natural, clear, and professional. If asked, it can explain that it is an AI assistant and offer an owner callback when appropriate.
Can I customize how Handled Calls responds? Yes. You can customize your business details and responses so Handled Calls fits how your business operates.
Does Handled Calls filter spam? Yes. Likely spam calls are flagged so they are easier to ignore and don't distract you.
Does Handled Calls support multiple languages? Yes. Handled Calls supports multilingual communication.
Texts, Reviews, and Compliance
What texts does Handled Calls send? Handled Calls is built around operational, consent-based texting. If a customer gives verbal consent, Handled Calls can send booking confirmations, booking reminders, relevant job updates, and a post-job review request.
Does Handled Calls send marketing texts? No. Handled Calls does not send automated marketing text follow-ups for unbooked leads. Unbooked opportunities are prioritized in the app for manual callbacks instead.
How do review requests work? After a job is complete, Handled Calls can send a satisfaction check and then request a review from happy customers. If a customer is unhappy, that can be flagged first so the issue can be addressed before asking for a review.
How is consent handled? Handled Calls stores consent status so operational texts related to booking, job updates, and post-job follow-up can be managed appropriately. Businesses are still responsible for using the system in compliance with applicable laws and obtaining any required consent.
Can customers opt out of texts? Yes. Handled Calls supports common opt-out keywords such as STOP, END, CANCEL, and UNSUBSCRIBE.
Setup, Pricing, and Billing
How long does setup take? Most businesses are able to get Handled Calls fully running themselves in under 20 minutes, except for forwarding or porting an existing number if needed.
Can I use my existing phone number? Yes. Handled Calls supports guided call forwarding and number porting. If preferred, you can also start with a new number.
What calendars does Handled Calls support? Handled Calls uses an integrated calendar scheduler with support for Google Calendar and Apple Calendar.
Where can I use Handled Calls? You can use Handled Calls from your phone or from your computer in a web browser.
How much does Handled Calls cost? Handled Calls Core is $89 per 28-day cycle, plus $1.19 per AI-answered call, billed at the end of the cycle. Additional add-ons vary in price and are billed per cycle.
Is there a free trial? Yes. Handled Calls includes a 14-day free trial.
Will I be reminded before the trial ends? Yes. Handled Calls will remind you before your trial ends.
Do I need a card to start the trial? Yes. A valid payment method is required to start the trial. You will not be charged until the trial ends unless you choose to begin paid service earlier.
Is Handled Calls month-to-month? Yes. Handled Calls is month-to-month with no long-term contracts.
Can I cancel anytime? Yes. You can cancel before renewal to stop future charges. Call management will be discontinued at the time of cancellation, calls that have been processed prior to cancellation will be billed at the end of the cycle. Unless otherwise stated, you keep access through the end of the current paid period.
Is there a refund policy? Yes. If you are not satisfied during your first paid month, Handled Calls offers a refund of the first month’s subscription fee. Usage charges and third-party fees are excluded.
Security, Data, and Support
Does Handled Calls record live calls? No. Handled Calls does not record live calls.
Does Handled Calls store card data? No, payments are processed by Stripe. Handled Calls does not store full card numbers.
Is Handled Calls an emergency service? No. Handled Calls is not a 911 or emergency service and should not be used for emergencies.
How do I contact Handled Calls? You can reach Handled Calls at hello@handledcalls.com or 712-308-6719. Support is U.S.-based and available 9–5 CT.