Handled Calls is an AI receptionist and follow-up system for home service businesses. It helps turn missed calls into booked jobs by answering leads, gathering details, sending follow-up texts, helping with scheduling, and requesting reviews after completed jobs.
Who is Handled Calls built for?
Handled Calls is built for home service businesses like plumbers, HVAC companies, electricians, and similar trades that need to respond quickly to leads without staying glued to the phone.
How does Handled Calls work?
When a customer calls and you do not answer, Handled Calls answers after 3 rings, gathers the key details, and gives you a clean summary. It can also send follow-up texts, suggest booking times, and keep leads engaged until they respond, book, or say no.
What information does Handled Calls collect from callers?
Handled Calls can capture the customer’s name, address, issue, urgency, and other job details so you know exactly what came in and what to do next.
Can Handled Calls book jobs?
Yes. Handled Calls can optionally suggest available booking times based on your calendar and help move leads toward a scheduled appointment.
What happens if a lead does not respond right away?
Handled Calls automatically sends polite follow-ups so leads do not go cold. The goal is to keep the conversation moving until the customer books, replies, or opts out.
Can I see every conversation?
Yes. Handled Calls keeps a full conversation log and gives you short, simple summaries so you can quickly understand what happened without digging through texts or voicemails.
Does Handled Calls sound like a robot?
Handled Calls is designed to sound natural, professional, and clear. If a customer asks, it explains that it is an AI assistant and can offer an owner callback.
Can I customize how Handled Calls responds?
Yes. You can customize business details and message templates, and in certain workflows you can review key actions before they are sent.
Does Handled Calls filter spam?
Yes. Likely spam calls are flagged so they do not distract you.
After a job is complete, Handled Calls can send a quick satisfaction check and then ask happy customers for a review. If someone is unhappy, it can flag that first so you have a chance to fix the issue.
How long does setup take?
Most businesses can get set up in about 20 minutes.
Can I use my existing phone number?
Yes. Handled Calls supports call forwarding and number porting. If needed, you can also start with a new number.
What calendars does Handled Calls support?
Handled Calls supports Google Calendar, Apple Calendar, and built-in scheduling.
Where can I use Handled Calls?
You can use Handled Calls from your phone or from your computer in a web browser.
How much does Handled Calls cost?
Handled Calls Core is $89/month, plus $1.19 per AI voice answered call, billed at the end of the cycle.
Is there a free trial?
Yes. Handled Calls includes a 14-day free trial.
Will I be reminded before the trial ends?
Yes. Handled Calls will remind you before your trial ends.
Do I need a card to start the trial?
Yes. A valid payment method is required to begin the trial, but you will not be charged until the trial ends unless you choose to start paid service earlier.
Is Handled Calls month-to-month?
Yes. Handled Calls is month-to-month with no long-term contract.
Can I cancel anytime?
Yes. You can cancel before renewal to stop future charges. Unless otherwise stated, you keep access through the end of the current paid period.
Is there a refund policy?
Yes. If you are not satisfied during your first paid month, Handled Calls offers a refund of the first month’s subscription fee, excluding usage charges and third-party fees.
Does Handled Calls record live calls?
No. Handled Calls does not currently record live calls. It transcribes and summarizes voicemails.
Does Handled Calls store card data?
No. Payments are processed by Stripe, and Handled Calls does not store full card numbers.
Can customers opt out of texts?
Yes. Handled Calls supports common opt-out keywords like STOP.
Is Handled Calls an emergency service?
No. Handled Calls is not a 911 or emergency service and should not be used for emergencies.